CONTACT US
Send Us A Message
Please drop us an email at wholesale@heartandgraft.co.uk or info@heartandgraft.co.uk
Alternatively, you can reach out to us on our social media platforms – we’re always happy to help.
FAQ
If you have any questions or queries please feel free to check out our subscription page for information on how to get our coffee delivered to your door in the easiest way possible!
Don’t forget to check out our frequently asked questions below.
How long does my coffee last?
We suggest our coffee is good for 6 weeks after the roast date - although this is subjective and some last much longer. Please be aware ground coffee goes stale more quickly than wholebean.
When do you ship and how long will my order take to arrive?
In brief we aim to ship same or next day via Royal Mail 24 - which takes 1-3 days to arrive. Orders over a certain weight will ship via DPD and usually take 2 days from order date. Please see here for more info.
Can I visit the roastery?
Yes! We’re open weekdays usually from 10am-3pm
How should I store my coffee?
Our 250g and 500g bags have ziplocs and one way gas valves so coffee is fine to store in these. Our 1kg bags cannot be resealed so we advise using an airtight container for these.
Do I pay VAT on coffee?
No! All coffee products are exempt of tax. We only add VAT to our non-coffee products.
How does local pickup work?
Our roastery is open Monday-Friday 10-3 and so you are able to pop by and pick up your order whenever you wish!
If you want to drop us an email before hand you can do at: info@heartandgraft.co.uk
Otherwise, just drop by with your order confirmation and we'll sort you out with the good stuff!
Unit 1 Droylsden Road
30 Holyoak Street
Newton Heath
Greater Manchester
M40 1HB
How does the referal system work?
As an exisiting Heart & Graft Customer you can refer a friend for a 10% discount on your next order.
You can find the refferal link on your account page or via this link
When your friend uses your link and completes a purchase you will be sent a 10% discount code that can only be used once, but can be sent to mulitple friends.
Your friend will also receive a one time use 10% discount code for there next order.
Please note any suspected abuse of the referal system could result in your orders being cancelled and refunded.
